Software & Hardware Tools
| Activity | Software Type Required | Examples of Solutions |
| Information Capture Data Routing | Database Software | Oracle 8i (www.oracle.com) IBM DB2 Version 7 (www.ibm.com) Microsoft SQL Server (www.microsoft.com) |
| Data Analysis | Data Analysis Software | SAS Enterprise Miner (www.sas.com) eHNC Content Mining (www.ehnc.com) Net Genesis (www.netgen.com) |
| Rules Creation | Customer Relationship Management Software | Siebel.com (www.siebel.com) E.piphany E4 (www.epiphany.com) Personify Essentials (www.personify.com) |
| Rules Application | Web Content Management Platform | Vignette Story Server (www.vignette.com) |