Technology thinks tanks and similar resources are the place to go for the data and research statistics you'll need to get started. Your organization may want to begin with secondary market research from these organizations to profile potential online customers.
Aberdeen Group - IT Consulting and Market Research www.aberdeen.com Aberdeen Group provides IT consulting and market strategy advice to the IT supplier community. Aberdeen focuses on answering clients' critical business and technology questions in the context of the Internet economy and across the product life cycle.
The Association of Support Professionals www.asponline.com/articles.html The Association of Support Professionals is an international organization dedicated to the advancement of the technical support profession and a community where individual members can share ideas, insights, and experiences with their colleagues.
Computer Sciences Corporation News and Events www.csc.com/news/index.html The corporate purpose of Computer Sciences Corporation is to be preeminent in the solution of client problems in information systems technology, making an absolute commitment to excellence in contract performance and products.
Forrester Research www.forrester.com Forrester is a leading independent research firm that analyzes the future of technology change and its impact on businesses, consumers, and society. Companies use the research as a continual source of insight and strategy to guide their most critical business technology decisions.
Help Desk Institute www.helpdeskinst.com HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry, as well as customized training and certification programs for both the individual and site support organization.
Internet World Statistics Toolbox www.iw.com/daily/stats/index.html Internet World is a provider of global real-time news and information resources for Internet industry and Internet technology professionals, Web developers and experienced Internet users.
Meridien Research - Providing Detailed IT Research for Financial Services www.meridien-research.com/ Meridien publishes in-depth Research Reports and Briefs on carefully selected topics within each research focus. Clearly written and illustrated, these analyses include case studies detailing how financial institutions are applying specific combinations of technology, why they chose those solutions, and how successful the investments have proven.
META Group, Inc.: The Bottom Line IT Research You Need www.metagroup.com Offering advisory services, consulting,benchmarking, and publications that span the full spectrum of IT, META Group addresses the latest technologies, industry trends, and business challenges.
ServiceScan www.servicescan.com/index.html ServiceScan is an information service dedicated to service, support and training organizations and suppliers in the computing industry. Through weekly updates (fax or e-mail), ServiceScan keeps service, support and training management efficiently up-to-date on relevant innovations, trends, partnerships, competitive announcements, management strategies, and service management technology reports published in the computer industry media and service press.
Technology Review: MIT's Magazine of Innovation www.techreview.com Technology Review provides readers with the broadest possible perspective on technological innovation.
TechWeb: The IT Network www.techweb.com News, reviews, special features, and a searchable archive from CMP Publications.